Customer Service

We are ready to address your requirements. We provide tailor-made solutions to meet your needs.

Customer Service

Business hours: Monday to Friday – 7:30 a.m. a 5:30 p.m.
Phone AS-NET 580 18 OO opción 1

After-hours”: Cellular: 300-461 0118
helpdesk@asnetla.com

We assess risks by identifying potential events and creating plans for prevention and immediate response.

“If you need our support with any requirement, please follow this link.

Management of requests, complaints, claims, and suggestions.

At AS-NET, we provide you with our new platform for requests, complaints, claims, and suggestions.

If you are an external user and wish to register a complaint, request, claim, or suggestion (PQRS), please proceed here.

Request

Verbal or written request in which they ask us to intervene in a specific matter or provide information about the contracted service.

Complaint

Please let us know if you have any dissatisfaction regarding our products and/or services.

Complaint

Do you seek compensation for any dissatisfaction with the services and/or products you have received? Please tell us about your case.

Suggestion

Please recommend an idea or proposal to improve the service we provide.

Compliments

Verbal or written expression of satisfaction regarding the received product and/or service.

One of our collaborators will contact you immediately.

One of our collaborators will contact you immediately.